Our Mission is

To Delight Our Customers

THROUGH EVERY STEP OF THEIR OWNERSHIP EXPERIENCE

and always has been for over 90 years.

What YOU Say

Sales Review

"Friendly vibe, bright and welcoming showroom, knowledgeable salesperson who worked out a fair price in an efficient manner - this is the second Escalade we've purchased from Long, because they make it easy and enjoyable."

Mary A. (Bolton, MA)

"We want our people to feel good about working here. And we want it to be known that we do whatever it takes to satisfy a customer."

Charles F. Long Sr.

President 1956 - 2001

EXCELLENCE WITHOUT COMPROMISE

Communication is key. We listen. We rethink. We improve. We look for, and adopt, new technology and new ideas to better anticipate and fulfill our customer's needs.

Actions speak so much louder than words. When treated right, even a mistake becomes an opportunity to grow stronger. We may not always be perfect, but we will always make it right.

Platinum level experiences are our hallmark. We trust our team's capabilities and character. This allows us to perform with maximum efficiency and effectiveness. Every interaction. Every day.

Community is another word for family. We work everyday to create a supportive environment, and we let our enthusiasm spill over into all of our activities. We value our long relationships.

We understand you have many choices when selecting automotive dealerships. So, we thank you for the opportunity you have given us to earn and keep your business. At Long Automotive, we are determined to provide you with the best possible purchasing and ownership experience.

"We take pride in doing business the right way, with the right people, at the right price."

Scott Barry

Executive Manager

2005 - Present

LONG AUTOMOTIVE

SERVICE BILL OF RIGHTS

Warranty of Service

All repairs performed on your vehicle by Long Automotive are guaranteed at least one year or 12,000 miles, parts and labor.*

Open Communication

We will set clear parameters of when you can expect your vehicle to be ready. And, a service advisor will always be available for questions or to discuss your repair work. We will promptly communicate to you any unexpected changes or delays.

Guarantee of Work

Should you experience any problems with your vehicle after your repair, please call you service advisor promptly. If the issue is a result of the service provided, we will correct the repair and return the vehicle to you with our sincere apology for any inconvenience it may have caused.

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Honesty, Integrity & Respect

We will always be honest and your dealings with Long Automotive will always be fair and transparent. You will be treated with the utmost respect at all times.

Full Disclosure. Full Consent.

You are entitled to a full explanation of all findings, diagnoses, and recommendations. We will never proceed with any repair work without your prior consent. We encourage you to ask questions and want you to fully understand your maintenance options.

Quality & Competence

We employ factory trained ASE certified technicians. Only the most highly-skilled will be diagnosing problems and performing work on your vehicle. We are totally committed to fixing things right the first time, every time.

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* Excludes maintenance such as oils changes, tire rotations, etc. See dealer for details.

Long Automotive Group

218 Turnpike Road

Southborough, MA 01772

© 2017 by LAG All Rights Reserved